Help & Support

If you experience any issues using the system or need assistance, please contact the support team.

Contact Support

Email: casmeded@case.edu

The support team will assist with:

• Access issues
• System errors
• Questions about logging patients or assessments
• General application support

How to Submit a Support Request

To help the support team resolve your issue as quickly as possible, please include the following information in your email:

• Full Name
• Course / Rotation
• Description of the issue
  (Include what you were trying to do and what happened)
• Date and time the issue occurred
• Screenshots (if applicable)

Example Email Structure

Subject: CAS Support Request – [Brief Description]

Body:

• Name:
• Rotation:
• Issue Description:
• Date/Time of Issue:
• Steps Taken (if applicable):

Best Practice

Providing clear details and screenshots will help the support team resolve your issue faster.

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